Discrimination in the provision of goods and services

A recent case in Northern Ireland illustrates the issues that a business in England, Scotland and Wales might face under the Equality Act 2010. It also highlights the potential tension between the protected rights and anti-discrimination provisions under the Equality Act 2010 and the right to manifest religious beliefs and freedom of expression under the European Convention on Human Rights. The Court of Appeal in Northern Ireland upheld a County Court decision that a ''Christian business'' bakery had directly discriminated against a gay man on the grounds of his sexual orientation by refusing to bake him a cake with the caption "Support Gay Marriage".

This checklist sets out the duties a business owes to members of the public when they are provided with goods, services or facilities.